Freeholder managementBlock management for freeholders

What we take care of

• Service charge budgets and demands
• Statutory information for leaseholders
• Buildings insurance coordination
• Repairs and planned maintenance
• Section 20 consultation
• Fire safety and compliance

A freeholder's responsibilities

As the landlord of a residential block, the freeholder usually has obligations under the leases to repair and insure the building and provide services, recovered through the service charge. Those obligations come with a body of law designed to protect leaseholders: service charges must be reasonable, demands must include certain information, and leaseholders must be consulted before major works and long-term contracts.

Getting those things wrong can make costs irrecoverable and lead to disputes. A managing agent's job is to run the building properly, keep records and keep leaseholders informed.

How we help freeholders

• Service charges. Budgets, demands with the required summaries of rights and obligations, collection and arrears, and year-end accounts.
• Insurance. Coordinating buildings insurance and handling claims.
• Maintenance. Cleaning, gardening and repairs, plus regular inspections and planned maintenance.
• Consultation. Running Section 20 consultation where works or long-term agreements require it.
• Compliance. Fire risk assessments and other checks for the common parts, with certificates on file.

Transparency for leaseholders

Many disputes between freeholders and leaseholders start with a lack of information. The Harrison Services Portal gives leaseholders a place to report repairs, make payments and read updates about their building. Owners and directors get a fuller view, including finances, approvals and documents.

See how the portal works.

Share of freehold

If the leaseholders own the freehold together, the directors of the freehold company take on the landlord's role. We manage share of freehold buildings in the same way and report to the directors. See also small block management.